Privacy Policy

1. Introduction

Welcome to POLAR DIGITAL LTD (company number: 10441794) ("we," "us," or "our"). Our trading address is St James' Hall, Mill Road, Lancing, West Sussex, England, BN15 0PT. We are committed to protecting your personal data and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

• Contact Form Data. When you use our contact form, we collect only your name and email address.
• Cookies and Tracking. We do not implement any cookies, web beacons, or similar tracking technologies on our website.

3. Lawful Basis for Processing

We process your name and email to respond to your enquiry, which is necessary for our legitimate interests (providing customer support and communicating about our services). If you opt into marketing communications, processing is based on your consent, which you may withdraw at any time.

4. How We Use Your Information

• Responding to Enquiries. To reply to your questions, provide service quotes, and discuss project details.
• Marketing Communications. With your explicit consent, we may send occasional promotional emails. You can unsubscribe at any time via the link in our emails or by contacting hello@polar.digital.

5. Data Sharing

We will not sell or rent your personal data. We disclose information only to:

• Service Providers. Trusted partners (e.g. email hosting), bound by confidentiality and UK GDPR-compliant processing.
• Legal Requirements. Authorities or courts, if required by law or to protect our legal rights.

6. International Transfers

As our systems and service providers are UK‑based, we do not transfer your personal data outside the UK or European Economic Area.

7. Data Security

We employ appropriate technical and organisational measures—such as encrypted email servers and access controls—to safeguard your personal data.

8. Data Retention

We keep your contact form submissions for up to 2 years, unless you request earlier deletion or we are required by law to retain records longer.

9. Your Rights

Under UK GDPR, you have the right to:

• Access your data.
• Request correction of inaccurate information.
• Request erasure ("right to be forgotten").
• Restrict or object to processing.
• Data portability.

To exercise these rights, email us at hello@polar.digital. You may also lodge a complaint with the Information Commissioner's Office (ICO) at https://ico.org.uk.

10. Changes to This Policy

We may revise this policy at any time. Updates will be published here with a revised "Last Updated" date.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact: